Welcome New Articles  Regular Features

                              Forum for Kundeservice Ledelse p?dansk  

                              What's New

                              "Erlang measurements - the customer prison"

                              "Engaging the Customer- why Net Promotor Scoring is a better KPI".

                              "Introduction to Net Promoter Score in Call Centres"

                              "Call Center Basics" how to improve service delivery.

                              KPI Seminar in Copenhagen - August 2016

                              Lær om brugen af Key Værdi Indikatorer, som hjælp til at synliggøre værdien af Kundeservice i resten af organisationen, samt brug af Net promotor Score. If you're interested please send us an Email to nk@.

                              Learn how to use Key Value Indicators as a help to make visible the value of Customer Service to the rest of the organisation.

                              The KPI Corner. Help with your KPI's. A service to Customer Service managers. "Why Web-based Self-service fails the customer" an interview.

                              "Farewell to Customer Service-automated self-service center"

                              Jack Welch Inspirational pages
                              Personal view of The Call Centre Industry in South Africa
                              KPI-hjørnet. F?hjælp med dine KPI'er. Service til danske kundeservice ledere  Call Center Productivity Introduction to the Coaching Culture Call Center. ""
                              My personal support to America and the War against Islamic terrorism.
                              About Resource

                              EBITDA -CAC - Adding value to the corporate balance sheet

                              The Case Files
                              Real case stories, starting with the famous GE-Call Centre files. White Papers, Call Centre studies from around the World.
                              Contact us

                              Sad anecdote - Dell Help D India

                              Managers Files
                              How to get a grip on the job of Call Centre Manager.
                              Articles new and old relating to the many skills required to run a successful Call Centre
                              Speaking and Seminar services

                              "The Flawed Business Model" - How Customer-Wallet Focus took over from Customer Focus".

                              Call Centre Managers Research Files
                              Important research especially for Asia Pacific. Don't miss.

                              Call Center Management – Taking the customer out of the service delivery equation soviet style

                              Call Centre Files
                              Articles on operational issues. People Management & HR, Measurements & Controls, Technology & Software, Training & Job Enhancement.
                              Web Sponsorship

                              The growing pains of India's Contact Centre Industry

                              Managers Bookstore - White papers, research & reports. New items added weekly.

                              First Call Resolution

                              Call Centre Links
                              Comprehensive list of rated Call Centre related sites. As more sites get added, only top rated sites will be listed

                              Myth & Reality of ROI's

                              CRM & Call Centres - The Internet Enabled Call Centre. The facts, the Visions & where we go from here.
                                Value Creation in Call Centres. Benchmarking in Call Centres. A Comprehensive guide of how to improve your Call Centre. 
                                British Airways - Customer Service at its worst Why Call Centres Fail. A Case study of 126 Call Centres. Food for thought.
                                Call Centre Improvement series. Articles aimed at providing specific Know How to managers; Bibliography ( New Books ) & Archive
                              Continually updated list of books on Call Centres, Telemarketing, Customer Service and Help Desks. The Archives include all articles previously published on this site.
                                Unions & Call Recording. Benefits of Call Recording Call Centre (Management) Associations. Here we list  CCMA's from countries all over the world with links to their homepage. Included is networking groups, informal councils, clubs.
                                Monitoring & Call Evaluation Model. A practical introduction 'how to use Monitoring to improve Call Outcome'. Analysis of Employee Turnover & Job Performance for Call Center Representatives review of this interesting study
                                Brisbane City Council Call Centre Case-study. World Class Customer Service. Statistics for the Call Center Industry (US). This collection of call centre research (true/false) is the most complete overview ever published.
                                Why Customer Service Fails.  
                                Myth & Reality about Contact Centres in India  
                                The Toxic Call Center Not the way to go, but a route taken as a result of bad management practices.  
                                Australian Call Centre boom, how it happened from 1996..  
                                The Death of Call Quality Monitoring (sporadic call monitoring). How Quality lost its meaning.  
                                 Other Articles of Interest  
                                Customer don't like talking to machines - Mintel GB research on consumers view of IVR + predictions on call centre growth.  
                                Customer Complaint Handling US Federal Benchmarking Consortium Study Report.  

                              Last update: April 2016

                              Date:  April, 2016

                              Copyright ?
                              Resource International 1995-2016

                              tỷ lệ kèo bóng đá trực tuyến| đường dây đánh bạc trực tuyến| trang cá cược nào uy tín nhất| vụ đánh bạc qua mạng ở phú thọ| Đặt cược miễn phí ngay bây giờ 2020| free bet casino 2020| game cờ bạc| tặng cược miễn phí khi đăng ký| hướng dẫn chơi bài poker| casino tang tien mien phi| dang ky tai khoan nhan tien cuoc mien phi| cách đăng ký trang web miễn phí| tro choi casino mien phi| tien thuong mien phi| dang ky nhan tien cuoc mien phi 2020| sloths dịch| dang ky nhan tien cuoc mien phi 2020| tỷ lệ kèo trực tuyến| casino co bip khong| các nhà cái uy tín ở việt nam| baccarat là gì| vụ đánh bạc mới nhất| luật chơi slot machine| danh sách nhà cái uy tín| tỷ lệ kèo bóng đá trực tuyến| game đánh bài đổi thưởng uy tín nhất| nhà cái win2888 có uy tín không| đăng ký website miễn phí| thua bài baccarat| đường dây đánh bạc qua mạng| kinh nghiem khi choi baccarat| cá cược miễn phí 2020| game slot online terbaik| tien ca cuoc mien phi| nhà cái uy tín nhất việt nam.com| nhà cái tặng tiền cược miễn phí đăng ký 2020| đăng ký tài khoản nhận tiền cược miễn phí| chơi baccarat như thế nào| game slot đổi thưởng 2020| web cá độ bóng đá hợp pháp| đánh bài ăn tiền thật online| http://bha2hz4.tw http://hwcmgy.icu http://ssc851.icu http://xsypbn.icu http://esjbqqn.tw http://tm75ry.xyz